Did you know that you can help potential patients and your healthcare professional simultaneously just by writing a short, honest review online?
Considering an increasing number of people count on online reviews in choosing a healthcare provider, simply sharing your experiences can push someone to finally seek the help they require. Additionally, you can help your hearing care provider to attend to any problems that could enhance the practice—in turn assuring a positive experience for potential patients.
Are you ready to make a difference? Below are four additional reasons you should review your hearing care provider online.
1. It’s simple to publish a review online
Numerous hearing care providers have a website with a web page focused on reviews, and this is the optimum place to start. Simply navigate to the website, find the review page, and record a quick review directly on the website—all in less time than it takes to make a cup of coffee.
2. You can help people to finally get the help they need
As stated in a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will put their trust in web-based reviews as much as personal suggestions.
What that means is 8 out of 10 individuals will take your review as sincerely as a personalized suggestion. If you had a great experience, providing a positive online review is by far the best way to get the message out, helping other people to get the same quality of care.
3. You can help cultivate a fair picture of the practice
Research shows that people are dramatically more likely to submit reviews after a bad experience than after a positive one. This creates a negativity bias that can portray the practice in a bad light.
Nobody is perfect—and no healthcare practice is either. Whether the negative reviews are justified or not, they will get submitted. And if the positive experiences go unpublished, this will produce a distorted picture. If you think the practice deserves a good reputation, you can help them out by posting a positive review.
4. You can help your hearing care provider enhance the patient experience
We believe in truthful, respectful reviews, without regard to whether those reviews are positive or negative. However, we also are convinced that attempting to remedy issues privately is the ideal place to start.
If you’ve had a negative experience, it’s always best to first get in touch with the practice in private. Typically, the issues can be reconciled whereby both parties are pleased. Although, if the issues were not dealt with to your satisfaction, you may believe that your negative experience must be shared.
If that’s the case, in the name of honesty, you may want to post respectful recommendations that can help the provider strengthen the patient experience. This ultimately helps the practice and brings about a more rewarding experience for prospective patients.